Returns and Refunds Policy

At Chinazam Auto Parts Inc., we strive to ensure that customers are fully satisfied with their purchases. If you are not completely satisfied with your order, we offer a 30-day return policy from the delivery date. Please review the following guidelines to facilitate a smooth return process:

Eligibility for Returns

1. Items must be returned within 20 days of the delivery date.
2. The product must be unused, uninstalled, and in its original packaging, with all accessories and documentation included.
3. Returns must be accompanied by proof of purchase (receipt or order confirmation).
4. Certain products, such as electrical components, custom orders, and clearance items, may be non-returnable unless defective.

Return Process

1. Request a Return Authorization (RA) – Contact our customer service team at admin@chinazamautoparts.ca to initiate a return and obtain an RA number.
2. Pack the Item Securely – Ensure the product is properly packaged to prevent damage during transit.
3. Ship the Item – Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
4. Inspection & Refund Processing – Once received, the return will be inspected. If approved, a refund will be issued to the original payment method within 7-10 business days.

Refunds & Restocking Fees

1. If the return is due to an error on our part or a defective item, we will issue a full refund, including shipping costs.
2. If returning for reasons other than defects or errors, a restocking fee of up to 20% may apply.
3. Shipping fees are non-refundable unless the return is due to our mistake.

Exchanges

We offer exchanges for defective or damaged products. Please contact us within 7 days of receiving your order to arrange an exchange.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.

For further assistance, please contact our customer support team at admin@chinazamautoparts.ca.

Thank you for choosing Chinazam Auto Parts Inc. Your one-stop shop for quality auto parts!